Shipping Policy


Effective Date: September 23, 2026

At schefferbadkamers, operated by Scheffer Badkamers B.V., we aim to provide clear and reliable delivery information for every order. This Shipping Policy explains where we deliver, shipping costs, order processing times, delivery times, tracking, and other important delivery information.

1. Shipping Coverage

We currently ship orders throughout the Netherlands.

We do not currently ship outside the Netherlands.

Orders with delivery addresses outside the Netherlands cannot be fulfilled through our standard shipping service.

2. Free Shipping

We offer free standard shipping throughout the Netherlands.

Shipping Cost: €0.00

There are no standard shipping charges for deliveries within the Netherlands.

Any applicable shipping charges, if introduced for a specific service or special circumstance, will be clearly displayed during checkout before you complete your purchase.

3. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Central European Time (CET)

Orders placed before 5:00 PM CET on a business day will normally begin processing according to our standard handling time.

Orders placed after 5:00 PM CET will normally be processed starting on the next business day.

4. Handling Time

Our standard handling time is:

1–2 business days

Handling time is the period required to process and prepare your order before it is handed over to the delivery carrier.

This may include:

  • Confirming your order
  • Preparing the products
  • Checking the order
  • Packaging the products
  • Preparing the shipping label
  • Handing the package to the carrier

5. Transit Time

Once your order has been handed to the delivery carrier, the estimated transit time is:

3–6 business days

Transit time begins when the carrier receives your shipment and ends when the shipment is delivered to your delivery address.

6. Estimated Delivery Time

Our estimated total delivery time within the Netherlands is:

4–8 business days

This consists of:

Handling time: 1–2 business days
Transit time: 3–6 business days
Estimated total delivery: 4–8 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

7. Business Days

Our handling and delivery estimates are based on business days.

Business days generally mean:

Monday through Friday

Saturdays, Sundays, and applicable public holidays are not normally counted as business days.

Orders placed after the 5:00 PM CET cut-off time, on weekends, or on public holidays may begin processing on the next applicable business day.

8. Delivery Carrier

Orders are shipped using established delivery services operating within the Netherlands.

The specific carrier may vary depending on the shipment, destination, availability, and operational requirements.

Where tracking is available, the carrier and tracking information will be provided after your order has been dispatched.

9. Order Tracking

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Tracking may allow you to view:

  • Shipment status
  • Delivery progress
  • Estimated delivery information
  • Delivery confirmation

Please allow some time after dispatch for tracking information to become active.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please make sure your:

  • Full name
  • Street and house number
  • Apartment or unit number, if applicable
  • Postal code
  • City
  • Telephone number
  • Email address

are correct before completing your order.

An incorrect or incomplete address may cause delivery delays or a failed delivery attempt.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@schefferbadkamers.store.

We will try to assist with an address correction where possible, but we cannot guarantee that an address can be changed after an order has been dispatched.

11. Delivery Delays

We aim to deliver orders within the estimated 4–8 business day delivery period.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High parcel volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Operational disruptions within the delivery network

If your order has exceeded the estimated delivery period, please contact us so that we can check the status of your shipment.

12. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available tracking information and, where appropriate, work with the delivery carrier to investigate the shipment.

Email: info@schefferbadkamers.store

13. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Around your property
  • With household members
  • With neighbors
  • Any safe delivery location
  • The carrier's delivery information

If you still cannot locate the package, contact us with your order number so we can investigate.

14. Damaged Packages

If your package arrives damaged, please inspect the products as soon as reasonably possible.

If a product has been damaged during delivery, please contact us with:

  • Your order number
  • A description of the damage
  • Photos of the damaged product
  • Photos of the packaging, where possible

Please contact us at info@schefferbadkamers.store.

We will review the issue and provide the appropriate next steps in accordance with our Return & Refund Policy and applicable consumer rights.

15. Multiple Packages

If an order contains multiple products, we normally aim to ship the order together.

However, products may occasionally be shipped in separate packages depending on product availability, packaging requirements, warehouse processing, or carrier arrangements.

If your order is shipped in multiple packages, separate tracking information may be provided.

16. No International Shipping

We currently ship only within the Netherlands.

We do not currently offer shipping to other countries.

Our shipping service is currently limited to delivery addresses within the Netherlands.

17. Changes to This Shipping Policy

We may update this Shipping Policy when our shipping arrangements, delivery services, operating procedures, or applicable requirements change.

Any changes will be published on this page, and the effective date will be updated accordingly.

Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us.

Business Name: schefferbadkamers
Legal Business Name: Scheffer Badkamers B.V.
Website: https://schefferbadkamers.store/
Email: info@schefferbadkamers.store
Phone: +31 314 624 245
Business Address: Handelsweg 4-8, 7021 BZ Zelhem, Netherlands
VAT Number: NL800459581B01
Customer Support: 24/7 Live Chat
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)

Contact Us

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