Privacy Policy

Effective Date: September 23, 2026

At schefferbadkamers, operated by Scheffer Badkamers B.V., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have when you visit or purchase from our website.

By using https://schefferbadkamers.store/, placing an order, contacting us, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Business Name: schefferbadkamers
Legal Business Name: Scheffer Badkamers B.V.
Website: https://schefferbadkamers.store/
Email: info@schefferbadkamers.store
Phone: +31 314 624 245
Business Address: Handelsweg 4-8, 7021 BZ Zelhem, Netherlands
VAT Number: NL800459581B01
Customer Support: 24/7 Live Chat
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Time (CET)

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our website, and information necessary to process and deliver your orders.

Contact Information

This may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Other contact information you provide to us

Order Information

When you place an order, we may collect information such as:

Products purchased
Order number
Order date
Billing and delivery information
Payment status
Transaction-related information
Order history
Information necessary to process returns, refunds, or customer service requests

Payment information is processed through the payment provider used during checkout. Where payment information is handled by a third-party payment processor, we do not need to retain your full payment card details.

Account Information

If our website allows customer accounts, we may collect:

Account name
Email address
Login information
Saved addresses
Order history
Account preferences

Communications

If you contact us through email, live chat, contact forms, or another customer-service channel, we may keep the information you provide, including the contents of your communication, so that we can respond and provide customer support.

Website and Device Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring pages
Date and time of website visits
Website interactions
General usage information

We use this information to maintain website security, improve website performance, understand how visitors use our website, and troubleshoot technical issues.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for different purposes, including:

Essential Cookies

These cookies are necessary for the website to function properly. They may support functions such as:

Shopping cart functionality
Checkout
Login sessions
Security
Language or basic website preferences

Analytics Cookies

Where applicable, analytics cookies help us understand how visitors use our website, such as which pages are visited and how the website performs.

Marketing and Tracking Cookies

Where applicable, marketing or tracking technologies may be used to understand browsing activity or provide more relevant advertising.

Non-essential tracking cookies are used only where the required consent has been obtained. Visitors must be given a clear choice regarding non-essential cookies and must be able to withdraw consent.

You can manage cookie preferences through our cookie settings or, where applicable, through your browser settings.

For more information, please see our Cookie Policy.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

To process and fulfill your orders
To process payments through our payment providers
To arrange delivery of purchased products
To provide order confirmations and updates
To communicate with you about your order
To provide customer support
To process returns, refunds, exchanges, or complaints
To maintain and manage customer accounts
To improve our website, products, and services
To maintain website security
To detect and prevent fraud, abuse, or unauthorized activity
To comply with applicable legal and regulatory requirements
To send marketing communications where you have provided the required consent
To measure and improve website performance
To understand customer and website usage patterns

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data under one or more lawful bases provided by applicable data protection law, including:

Contract

We may process your information when it is necessary to process and fulfill an order or provide services you have requested.

Legal Obligation

We may process and retain certain information when required to comply with tax, accounting, consumer protection, financial, or other legal obligations.

Legitimate Interests

We may process certain information where necessary for legitimate business interests, such as website security, fraud prevention, customer service, and improving our services, provided that these interests do not override your applicable privacy rights.

Consent

Where required by law, we request your consent before processing personal data for purposes such as certain marketing activities or non-essential tracking cookies.

You may withdraw consent at any time where processing is based on consent.

6. How We Share Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment service providers
Delivery and shipping companies
Website hosting providers
Ecommerce and website service providers
Customer support and communication providers
Analytics providers
Marketing service providers, where applicable
Fraud prevention and security providers
Professional advisers, where necessary
Government authorities or law enforcement where legally required

These service providers may process personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

Google also requires merchants to collect customer information responsibly, use appropriate security, and not sell customer contact information.

7. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected at checkout, the payment provider may collect and process information required to authorize and complete your payment.

We do not request or intentionally store your complete payment card number or security code when payment is processed directly by a third-party payment provider.

Payment providers may have their own privacy policies governing how they process payment information.

8. Shipping and Delivery Information

To deliver your order, we may provide necessary information to our shipping and delivery partners.

This may include:

Your name
Delivery address
Telephone number, where required
Email address, where required
Order or shipment information

This information is shared only as reasonably necessary to arrange and complete delivery and provide related delivery services.

9. Customer Communications and Marketing

We may contact you regarding:

Your orders
Payments
Shipping and delivery
Returns and refunds
Customer service requests
Account-related matters
Important service or website updates

If you have provided the required consent, we may also send promotional emails or other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at info@schefferbadkamers.store.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related messages about your orders or account.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

Our website uses security measures such as HTTPS/SSL where appropriate to help protect information transmitted through the website.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Google's Merchant Center guidance also requires customer information to be collected responsibly and securely, including appropriate protection for sensitive information.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Handling returns, refunds, and complaints
Maintaining business and transaction records
Meeting accounting and tax requirements
Complying with legal obligations
Resolving disputes
Preventing fraud and protecting our legitimate business interests

When personal information is no longer required, we will delete it, anonymize it, or otherwise securely dispose of it where appropriate.

The exact retention period may depend on the type of information and the legal or business purpose for which it is retained.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing activities
Withdraw consent where processing is based on consent
Request data portability where applicable
Object to certain direct marketing activities

The Dutch Data Protection Authority recognizes rights including access, rectification, erasure, restriction, objection, and data portability under applicable privacy law.

To exercise your rights, contact us at:

Email: info@schefferbadkamers.store

Phone: +31 314 624 245

We may need to verify your identity before completing certain requests in order to protect your personal information.

13. Right to Withdraw Consent

Where we process your personal information based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.

For marketing emails, you can normally withdraw consent by using the unsubscribe option included in the email.

For cookies, you can manage or withdraw applicable consent through the cookie settings provided on our website.

Dutch guidance requires consent for certain non-essential tracking cookies to be active and allows visitors to withdraw that consent.

14. International Data Transfers

Some of our service providers may process personal information outside the Netherlands or the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

Depending on the circumstances, this may include using an adequacy decision, appropriate contractual safeguards, or another lawful transfer mechanism.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, delivery services, social media platforms, or other external services.

When you visit a third-party website or use a third-party service, its own privacy policy and terms may apply.

We are not responsible for the privacy practices, content, or security of third-party websites that we do not control.

16. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at info@schefferbadkamers.store, and we will review the matter.

17. Data Breaches and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and make any required notifications to authorities or affected individuals.

We also take reasonable measures to prevent unauthorized access to personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

19. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Get In Touch

Privacy requests: Email us

Privacy Policy

1. Who We Are