Return Policy

Effective Date: September 22, 2026

At schefferbadkamers.store, operated by Scheffer Badkamers B.V., we accept returns for both defective and non-defective products. This Return Policy explains our return period, eligibility requirements, return process, and applicable return costs.

1. Return Window

Customers may request a return within 30 calendar days from the date the order is delivered.

The return request must be submitted within this 30-day period.

2. Products Eligible for Return

We accept returns for both defective and non-defective products.

Eligible reasons include:

Product is defective
Product arrived damaged
Incorrect product was received
Product was ordered by mistake
Product is no longer wanted

For non-defective returns, the product should be returned in its original condition, with its original packaging, accessories, and other included items where reasonably possible.

3. Return Request

All return requests must be submitted by email.

Please contact us at:

info@schefferbadkamers.store

Please include the following information:

Full name
Order number
Product name
Reason for the return
Photos or videos, if the product is defective or damaged

Please contact us before sending the product back. Our customer support team will provide the applicable return instructions by email.

4. Return Method

Approved returns must be sent by mail according to the return instructions provided by our customer support team.

The return request and return instructions are handled by email.

5. Return Shipping Fee

Return shipping fee: €0.00

We offer free returns for eligible returns.

Customers will not be charged a return shipping fee for an eligible return.

6. Restocking Fee

We do not charge a restocking fee.

Restocking fee: €0.00

No fixed or percentage-based restocking charge will be applied to an eligible return.

7. Exchanges

We do not offer exchanges.

If you would like a different product, you may return the eligible product and place a new order separately.

This does not affect any mandatory statutory rights or remedies that may apply to defective or non-conforming products.

8. Defective or Damaged Products

If your product arrives defective, damaged, incomplete, or incorrect, please contact us by email as soon as possible.

Please provide clear photographs or videos showing the product and the issue where applicable.

After reviewing your request, we will provide the appropriate return instructions.

Your statutory rights relating to defective or non-conforming products remain unaffected by this policy.

9. Non-Defective Products

Non-defective products may also be returned within the 30-day return window.

Examples include products that:

You no longer want
You ordered by mistake
You no longer need

The product should be returned in a condition that allows it to be inspected appropriately.

Where applicable, products should include the original packaging, accessories, and other items supplied with the order.

10. Product Condition

Customers may handle a product to the extent reasonably necessary to establish its nature, characteristics, and functioning.

If a non-defective product has been used or handled beyond what is reasonably necessary and this results in a reduction in value, applicable legal rules concerning diminished value may apply.

This does not limit statutory rights relating to defective or non-conforming products.

11. Return Exceptions

Certain products may be excluded from a statutory right of withdrawal where a specific legal exception applies, such as certain customised or specially made products.

If a specific legal exception applies to a product, the relevant information will be communicated to the customer.

12. Statutory Consumer Rights

This Return Policy does not limit any mandatory consumer rights under applicable Dutch or European law.

Where applicable law provides a consumer with rights or remedies that differ from or provide greater protection than this policy, those statutory rights will apply.