Effective Date: September 22, 2026
At schefferbadkamers.store, operated by Scheffer Badkamers B.V., we aim to process eligible refunds clearly and efficiently. This Refund Policy explains when refunds are issued, how they are processed, and the applicable refund conditions.
1. Refund Eligibility
A refund may be provided for an eligible return or where a refund is required under applicable consumer law.
Eligible situations may include:
- Defective products
- Damaged products
- Incorrect products
- Eligible non-defective returns
- Products that qualify for a refund under applicable consumer law
All returns must comply with our Return Policy.
2. Refund Method
Approved refunds will normally be issued to the original payment method used for the purchase.
We accept PayPal and AfterPay as payment methods. Depending on the payment method used, the refund may be processed through the applicable payment provider.
3. Refund Processing Time
Once an eligible return has been received and approved, we will process the applicable refund within 14 calendar days.
After we process the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.
4. Refund Amount
For an eligible full refund, the applicable purchase amount will be refunded.
We do not charge a restocking fee.
Restocking Fee: €0.00
For eligible returns under our Return Policy, the return shipping fee is also:
Return Shipping Fee: €0.00
Where applicable law requires additional amounts to be refunded, those legal requirements will apply.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us by email.
Please provide:
- Order number
- Product name
- Description of the issue
- Clear photographs or videos of the product and damage where applicable
We will review the issue and provide the appropriate solution in accordance with applicable consumer law.
6. Non-Defective Returns
Eligible non-defective products may qualify for a refund when the return is requested within the 30-calendar-day return window and meets the conditions of our Return Policy.
For complete return requirements, please see our Return Policy.
7. No Exchanges
We do not offer exchanges.
If you require a different product, you may return the eligible product and place a new order separately.
This does not affect any mandatory statutory rights or remedies that may apply to defective or non-conforming products.
8. Restocking Fee
We do not charge any restocking fee.
Restocking Fee: €0.00
No fixed or percentage-based restocking fee will be deducted from an eligible refund.
9. Return Shipping Costs
Eligible returns are subject to:
Return Shipping Fee: €0.00
We offer free returns for eligible returns under our Return Policy.
10. Refund Confirmation
Once an eligible refund has been processed, we will provide confirmation by email where applicable.
If the refund does not appear in your account after the applicable processing period, please contact us with your order details.
11. Statutory Consumer Rights
This Refund Policy does not limit any mandatory consumer rights under applicable Dutch or European law.
Where applicable law provides a consumer with a right to a refund or another remedy, those statutory rights will apply.
12. Contact Us
For questions regarding refunds, please contact us:
Scheffer Badkamers B.V.
Handelsweg 4-8
7021 BZ Zelhem
Netherlands
Email: info@schefferbadkamers.store
Phone: +31 314 624 245
Website: https://schefferbadkamers.store/
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CET
Chat Support: 24/7